First Things First: Build Your Organic Reach
Poor Big Mac®, stuck with frozen beef.
— Wendy’s (@Wendys)
Wendy’s strong social media presence gets everyone talking, even their competition.
Make It Known You’re There to Help
When someone messages your company on social media, do you reply? Do you wait days to respond? Do you have an automated message setup and think that’ll suffice? Customers want to speak with one individual, real human being NOW. A bot or automated response may be a time saver and at times, helpful, but it won’t do anything for the customer and in turn, your business. Most feel more comfortable writing to a business rather than calling about a question. Make it known that no matter how they reach out, you care enough to respond. So start getting those responsiveness rates up on Facebook!
Spend Money Where It’s Worth It
While growing your accounts organically is important, there’s nothing wrong with putting money behind the posts that are worth it! In fact, it’s important! There are several opportunities across all platforms that, depending on the scenario and the goal, you should put a few dollars behind. Facebook advertising can benefit almost every business. For this reason, Facebook offers many opportunities to do so such as Boosted Posts and Facebook Advertising. There even is a special, additional way for local businesses to expand their reach. Before you start spending money, think about what you’re trying to accomplish, what will resonate with your audience, and how much should your company spend on this ad? You’ll be surprised how little that cost could be.
Build a Brand Worth Talking About
Building your online presence is an ongoing process and takes a lot of time. While these tips will get you started, there’s much more you can do! If you still don’t see that you need to combine social media with all your other marketing efforts, let’s have a chat – especially if you’re a local business.
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DaBrian Marketing Group (DMG) is a full service digital marketing agency focused on providing innovative, strategic marketing solutions for businesses that want to obtain digital awareness, cultivate meaningful customer relationships, and gain insights to achieve their goals.